Ethnic earrings

Keep pieces away from perfume, water and direct sunlight, store them flat in the pouch they came in, and wipe gently with a dry cloth. Hooks are nickel-free.

Where we ship

We currently ship across Pakistan. If you are outside Pakistan and would like to order, email us at admin@hoopsandclay.com — we can often arrange international delivery on request and will quote you a rate before you pay.

Delivery time

Orders are dispatched within 1–2 working days. Delivery typically takes 3 to 7 working days, depending on your destination. Major cities (Karachi, Lahore, Islamabad, Rawalpindi) are usually at the faster end of that range; smaller towns and remote areas take longer.

Because our pieces are handmade, if an item needs to be remade or a custom order is involved, we will message you with a revised timeline before dispatch.

Shipping charges

Shipping is calculated at checkout and varies by destination. The exact amount is always shown before you confirm payment — there are no charges added afterwards.

Tracking your order

Once your parcel is dispatched you will receive a confirmation with tracking details. If you have not received tracking within 3 working days of ordering, email us and we will chase it up.

Delays

Public holidays, Eid periods and courier backlogs can add a few days. During peak seasons we post updates on our social channels. If your order is running noticeably late, contact us — we would rather hear from you than have you wait.

Incorrect addresses

Please double-check your address and phone number at checkout. Couriers in Pakistan rely heavily on phone contact for delivery. If a parcel is returned to us because of an incorrect address or an unreachable number, re-delivery will be charged again.

Our policy in short

Hoops and Clay makes handmade jewellery in very small batches. For hygiene reasons — earrings in particular — all sales are final. We do not accept returns or exchanges for change of mind, sizing preference, or because a piece looked different on screen.

We know that is strict, so we try hard to make it unnecessary: if you want extra photos, measurements or a better sense of a colour before you order, email us and we will send them.

Cancellations

Once an order is placed there can be no cancellations.

Contact

Email admin@hoopsandclay.com. We answer every message ourselves and would always rather sort a problem out than leave you unhappy.